All orders are lovingly packed and shipped within 2-3 business days.

• Domestic Orders (UK): Typically arrive within 2-4 business days after shipping.

• International Orders: May take 5-14 days depending on customs and your local postal service.

* Unfortunately, we will not be shipping to the EU or Northern Ireland at this time due to the complexities of complying with GPSR regulations. I hope to revisit this in the future and appreciate your understanding.

*Please note that the delivery times provided are estimates based on the shipping provider we have chosen. We cannot guarantee specific delivery dates, as delays may occur due to customs, courier issues, or other external factors beyond our control. This is especially common during busy holiday seasons or in the event of unforeseen circumstances.

Domestic Shipping: Shipping rates vary based on the size and weight of your order. You’ll see the total cost at checkout.

International Shipping: We happily ship worldwide! Rates and delivery times will vary depending on your location. You’ll see the total cost at checkout.

UK Orders: Enjoy free shipping on orders over £20!

International Orders: Receive free shipping on orders over £50.

Free shipping will be automatically applied at checkout once your order qualifies.

Once your order has shipped, you’ll receive a confirmation email with a tracking number so you can follow your package’s journey to your doorstep.

Disclaimer: Please note that once the package has been handed over to our chosen shipping courier, it is out of our control. We cannot be held liable for lost or damaged packages during transit. We recommend reaching out to the courier directly for assistance in such cases.

However, you may contact us to arrange a replacement at your cost. If your order contains an error caused by Inkling Creations, please refer to the refund section for assistance.

For international orders, please be aware that customs fees, duties, and taxes may apply upon delivery.

Please note that all prices listed do not include VAT. Customers are responsible for any customs duties, VAT, or other import fees that may be applied by their country’s customs authorities. Inkling Creations cannot be held responsible for these charges.

These are the responsibility of the buyer.

• Import duties, VAT, and handling charges are determined by your local customs customs authority and are the customer's responsibility. Please check your local government website before ordering
• Failure to pay these charges may result in the package being returned to us. Additional postage cost for reshipping will be covered by the customer.

*I do not issue replacements/refunds on lost orders or items that are unclaimed due to unpaid customs.

NOTICE: By placing an order with Inkling Creations, you acknowledge and accept that you are solely responsible for any import duties, taxes, or customs fees imposed by your country's customs authorities.

If your package is delayed or goes missing, please get in touch with us!

While we’re not responsible for postal delays, we’ll do our best to assist in locating your order or resolving the issue.

We cannot be held liable for lost or damaged packages during transit. However, you may contact us to arrange a replacement at your cost. If your order contains an error caused by Inkling Creations, please refer to the refund section for assistance.

*I do not issue replacements/refunds on lost orders or items that are unclaimed due to unpaid customs.

*If an incorrect address is provided during checkout, I will not be able to issue replacements/refunds, but the order can be reshipped at the buyer's cost.

We want you to love your order! If something isn’t right, we’ll do our best to make it better.

• Refunds: Refunds are available for items that arrive damaged or defective. Please contact us within 14 days of receiving your order to initiate the process.
• To request a refund, contact us with the contact form with your order number and photos of the issue.

*Return process: After notifying us of your intent to return within the 14-day window, you have another 14 days to send the item back.

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not.

• If your return is accepted at our error, we'll send you a return shipping label, as well as instructions on how and where to ship your package.
• If the return is a change of mind/no longer wanted, you must supply the return postage.
• Items sent back to us without first requesting a return will not be accepted.
• When your return is received, you can expect a refund to be processed to your original payment method within 7-14 days.

• Exchanges: Exchanges can be made for items of equal value if stock is available. Contact us within 14 days of receiving your order to arrange an exchange.
• The fasted way to ensure you get an exchange is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

*The customer is responsible for return shipping costs unless the item is defective or damaged.

• Conditions: To be eligible for a return, your item must be in the same condition that you received it: in their original condition and packaging.
• You'll also need the receipt or order number as proof of purchase.