Frequently Asked Questions (FAQ) 🌟

Please find below answers to common questions about products, shipping and returns.

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What products do you offer?

We offer a variety of handmade products inspired by the charming characters of Paw Print Valley, including enamel pins, sticker sheets, bookmarks, and more. Each item is crafted with love by me, with unique designs for each of our beloved squirrels.

Are you taking any commissions?

Unfortunately no, due to my primary focus on growing and adding new products to the world of Paw Print Valley!

How long will it take to receive my order?

Orders typically ship within 3-5 business days, for UK customers. For International customers, please see the details for International orders.

Shipping times vary depending on your location, but please allow additional time during peak seasons. You will not receive a tracking number for your order, but please find more information on this in our shipping policies.

Can I cancel or change my order after it's been placed?

If you need to cancel or make changes to your order, please reach out to us as soon as possible.

If your order has already shipped, we may not be able to make changes, but we’ll do our best to accommodate your request.

If an incorrect address is provided during checkout, I will not be able to issue replacements/refunds, but the order can be reshipped at the buyer's cost.

Do you ship internationally?

Yes, we do offer international shipping!

Please note that shipping times and rates may vary depending on your location.

Please find more information for international shipping in our shipping policies.

How do I care for my enamel pins?

To keep your enamel pins looking their best, avoid exposing them to moisture or extreme temperatures. Store them in a dry place, and gently clean them with a soft cloth if necessary. You can also use a pin backer to secure your pins safely.

Can I return or exchange an item?

We want you to love your purchase! If you're not completely satisfied, please contact us within 14 days of receiving your order for returns or exchanges.

Items must be unused and in their original condition. Shipping fees are non-refundable.

Do you offer gift wrapping or personalised messages?

While we don’t currently offer gift wrapping, we’d be happy to include a personalized note with your order.

Just let us know in the notes section during checkout, and we’ll make sure it’s special!

How can I contact you if I have more questions?

You can reach us through our Contact Page, and we'll respond as soon as we can.

If your question is urgent, feel free to let us know, and we’ll try to prioritize your message.

How do I stay updated on new products and sales?

Join our newsletter for updates on new releases, special offers, and events.

You can also follow us on social media (@Inkling_Creations) for the latest updates from Paw Print Valley!

What if I have a special request or custom order?

If you have a specific request or would like to inquire about custom products, please get in touch via our Contact Page.

We’re always happy to discuss special orders and unique ideas!

More Information & Helpful Links

Shipping & Returns Policy

Learn about our shipping policies, tracking information, and how to handle returns or exchanges.

Privacy Policy

Read our privacy policy to understand how we protect your information.

Terms & Conditions

Review the terms and conditions that apply to your purchases and use of our website.

Contact Us

Whether you have a question about our products, need help with an order, or just want to say hello, we’re here for you.

Step Into the World of Paw Print Valley

Discover the charm, whimsy, and heart of Paw Print Valley!

Meet the delightful squirrel characters, explore their unique collections, and uncover the stories that bring this magical village to life. Whether you're here for handcrafted treasures, enchanting tales, or just a moment of joy, there's something for everyone in Paw Print Valley.